Design manager
Jun 2020 - Present

Sr. product designer
Aug 2019

Managing a small group of designers building tools to streamline how small business finance teams manage and pay their bills.

Currently, setting design strategy to merge three applications into a single financial one-stop-shop for advanced small businesses.

  • Built a comprehensive object map to identify redundancies and new connections between systems

  • Developed an early holistic design vision and frameworks for other squads to build features within

Lead design across multiple projects to streamline document processing, bill payments, and machine learning workflows to reduce bill creation by 50% (avg. of 45 seconds & dropping).

  • Collaborated on strategic product direction with product and engineering partners

  • Coordinated with multiple agile squads to maintain alignment on broader user journeys

  • Designed for fluid responsive web across all viewports, and supported development of Bill.com’s first design system

Design manager
Apr 2019 - Aug 2019

Lead product designer
Jan 2018

Sr. product designer
Oct 2016

Managed a small team of two to three designers in the San Francisco office while keeping alignment with local product and engineering leadership as well as global design leadership.

Lead design for a new product offering called “Xero Expenses” to help small businesses manage reimbursable employee purchases. I contributed to the design and overall strategy along with product and engineering leads.

  • Designed for web, android and iOS at the same time

  • Collaborated with ux researchers to keep the product aligned with user needs

  • Integrated with legacy systems

  • Managed stakeholder expectations

  • Coordinated efforts between myself + another designer and stayed in-sync with the larger design team

  • Used analytics and data to understand usage and where to iterate

  • Built HTML prototypes for usability and validation research

I also helped elevate design’s standing within the business by leading a small working group that brought to light a critical experience problem. Through this effort I persuaded the CPO to commit resources to fixing this issue and making it a priority for the business.

 

Sr. product designer
Jun 2015 - Oct 2016

Collaborated with design, product and engineering to build responsive web apps for financial planners.

  • Worked with Product Owners and Senior Planners to launch a new tool for Learnvest financial planners to update client information, build and deliver an algorithmically generated financial plan

  • Set design direction and new IA for a foundational redesign of Northwestern Mutual’s planner web app

  • Co-lead the creation of a responsive CSS styleguide toolkit used on all web projects across the two companies and managed two fellow designers along the way

 

Sr. UX designer & strategist
Jun 2012 - Jun 2015

UX designer
May 2011

I worked collaboratively on small design teams to research, concept and design digital products alongside client partners; including Morgan Stanley, TD Ameritrade, Bloomberg, Pearson, Allscripts, and Bookspan.

  • Facilitated brainstorms, co-creation workshops, and design reviews with client teams

  • Created strategic deliverables for design thinking: personas, scenarios, user journies, and service maps

  • Designed wireframes for complex interface systems as well as ux specifications of the detailed interactions and logic for development

  • Built various prototypes for design/development communication and usability testing

  • Conducted qualitative and quantitative research as well as synthesis sessions

  • Collaborated with graphic designers on the final visual UI design

  • Mentored and supported fellow designers

I was also involved in shaping the practice of Experience Design at Moment.

  • Collaborated with leadership team in designing and implementing a new employee onboarding process

  • Conducted internal workshops on prototyping and sketching techniques.

 

Crossborders

Lead web designer &
project manager
May 2008 - May 2011

Responsible for planning, designing, and managing development on digital products for a national football franchises, e-commerce platforms, and android applications.

  • Introduced and implemented a cohesive user-focused discovery and research process into company projects. This included design methods such as competitive analysis, personas, content inventories, sitemaps, and flow diagrams.

  • Designed comprehensive wireframes and simple prototypes when necessary for advanced functionality.

  • Lead design and experience direction with a small team.

  • Managed 3rd party development teams to deliver on-time and in-scope with proper code standards.

 

Freelance web developer

2009 - 2011

  • Developed small content websites and a web app while working with a visual designer.

  • Built front end user interfaces with HTML, CSS, and javascript.

  • Built custom content management systems with both PHP/MySQL and Ruby on Rails.

 

Education

2007 - 2008

MS • New Media

Syracuse University / S.I. Newhouse School of Communication

Masters of science in storytelling with the internet and structured data

2005 - 2007

BS • Television, Radio, & Film

Syracuse University / S.I. Newhouse School of Communication

Bachelors of science in storytelling with cinematography, animation, and editing

2003 - 2005

AA • General Arts

McHenry County College

Associate of arts with a focus in drawing and photography